KEY POINTS

• ECG will disconnect customers with unpaid bills from November 9 to 27.

• The exercise covers households, businesses and government institutions.

• Special teams will target illegal connections and unauthorised reconnections.

The Electricity Company of Ghana, ECG, will begin a nationwide disconnection exercise targeting customers with outstanding electricity bills from November 9 to November 27, 2026, as the utility intensifies efforts to recover unpaid revenue and curb illegal power connections.

The company announced the exercise in a public notice issued on Saturday, November 7, urging residential, commercial and industrial customers, as well as government institutions, to settle their outstanding bills to avoid losing electricity supply.

The operation, which begins on Monday, November 9, will run until Friday, November 27.

Unpaid Bills Across All Customer Categories Targeted

ECG said the revenue mobilisation exercise would cover customers across residential, commercial and industrial sectors. Ministries, Departments and Agencies (MDAs) with outstanding electricity bills will also be included.

The utility explained that the operation was part of its efforts to improve revenue collection and address the growing problem of unpaid electricity bills.

Customers with arrears have been advised to settle their debts before enforcement teams reach their premises. Those who are disconnected for failing to pay may also be required to pay reconnection fees before their electricity supply is restored.

ECG urged customers who cannot access their bills to visit the nearest company office for assistance.

ECG Targets Illegal Connections and Reconnections

Beyond recovering unpaid bills, ECG said it would use the exercise to intensify its crackdown on illegal electricity connections and unauthorised reconnections.

Special monitoring teams will supervise the operation and identify individuals or businesses found using electricity without proper authorisation.

The teams will also take action against customers who attempt to obstruct the exercise or illegally reconnect their power supply after being disconnected.

ECG warned that offenders could be apprehended and prosecuted, stressing that interference with the operation and unauthorised connections would not be tolerated.

Customers Urged to Use Approved Payment Channels

The electricity distributor encouraged customers to settle their bills through its approved payment platforms, including the ECG Mobile App.

It advised those experiencing difficulties accessing their bills to seek assistance at its offices rather than delay payment.

The company said timely payment would help customers avoid disconnection and additional reconnection charges.

The exercise comes as ECG seeks to strengthen revenue collection while enforcing compliance with electricity payment requirements across Ghana.